Refund and Cancellation Policy

Last updated 1 October 2026

All my services are remote technical work for businesses. Work that has been done can't be returned, so refunds depend on what has and hasn't been delivered.

Ongoing maintenance

• You can cancel at any time with 14 days' notice by email. No further invoices are sent after the notice period.
• If you cancel within 7 days of a new month starting and I haven't done any work that month, that month is refunded in full.
• Months that are partly used are not refunded.

Fixes and emergency work

• This work is invoiced after delivery for the hours actually worked, so normally there is nothing to refund.
• If you prepaid a block of hours, unused hours are refunded on request within 90 days of payment.

Fixed-price projects and audits

• Cancelled before work starts: the deposit is refunded in full.
• Cancelled after work starts: the deposit is refunded minus the work completed so far, shown in the progress log.
• Audits and reports that have been delivered are not refunded.

If something isn't right

If the work doesn't match the agreed quote, email me within 5 business days of delivery and I'll fix it at no extra cost. If I can't deliver it as agreed, I refund that part.

How refunds are paid

Approved refunds go back to the original payment method within 10 business days. Email hello@mohamedfahid.com with your invoice number.